Our main business is textile trading and not a software development. We created Cashy-POS in 2011 mainly for our own shop because we did not found any easy to use application fitting our needs.
Due to the positive reaction of our customers as well as from our employees, we decided offering this application to any retail shop in the world.

Because Cashy-POS is not our main business and because we offer this application to a very competitive one-time price, we can not provide any phone support. This would require, that we employ additional staff, and because Cashy-POS is sold worldwide, providing a 24hrs service would be too expensive for us.

Basically, support is granted only by email. If it is required to solve a heavy problem faster or because we need many additional information, we usually call you back to avoid a long mail ping-pong. We normally will ask your phone number and a timespan to ensure your availability.

We check the mails several times per day until the late evening hours (CET+1). Even on week-ends! Normally all support requests are answered latest in 24 hours. Please feel free to stress us if you did not got a response after one day!

The time we need to answer your support requests depends of the following rules:

• 1st priority: Vital problems during the productive use of Cashy-POS
• 2nd priority: Questions to functions and installation of receipt printers or barcode scanners
• 3rd priority: Pre-sales requests as well as compatibility questions or prices, etc.

2nd and 3rd priority questions will not be answered during the week-ends. We will take care of them on Monday morning.

Also important is the time-zone where you are located. We provide our services from Switzerland (CET+1). If you are f.ex. in Australia, then your support request will reach us normally in the middle of the night and therefore we need more time to respond.

We are interested in closing all issues as fast as possible! After sending any support request, please check your mail several times this day. It is possible that we may ask for more detailed information.